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Privacy Policy for SMS Communications

Effective Date: August 12, 2025

Olson Sanitation LLC

 

Olson Sanitation LLC ("we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you opt in to receive SMS (text) messages from us. By signing up for our SMS services, you agree to the terms described below.

 

  1. Purpose of SMS Service

We use SMS messaging to support our sanitation services, including:

  • Service Alerts: Notifications about scheduled or delayed service (e.g., trash pickup, container delivery, or maintenance).
  • Appointment Confirmations & Reminders: Confirmations for scheduled services such as portable toilet rentals, septic tank cleaning, or dumpster drop-offs.
  • Billing & Payment Reminders: Alerts related to invoices, billing issues, or upcoming payments.
  • Customer Support: Responding to service-related questions or issues.
  • Promotional Messages: Occasional promotions, seasonal deals, or special offers related to our services.

Messages may be transactional (service-related) or promotional in nature.

 

  1. Message Frequency

Message frequency will vary based on your level of interaction with our services:

  • Transactional Messages: Sent as needed based on service activity (e.g., appointment confirmations, weather delays, route changes).
  • Promotional Messages: No more than 3 times per month.

You will only receive SMS messages if you have expressly opted in. Message and data rates may apply, depending on your mobile plan.

 

  1. Data Collection

We collect the following types of personal information when you opt into our SMS services:

  • Full name
  • Mobile phone number
  • Email address
  • Service address
  • Consent timestamp and method (e.g., web form, text keyword)

How we collect information:

  • Through our website sign-up forms
  • Over the phone with a customer service representative
  • Through service agreements or contracts
  • Via SMS keyword opt-in

 

  1. Data Usage

We use your personal information to:

  • Send SMS messages related to the sanitation services you request
  • Confirm and manage service appointments
  • Provide customer support
  • Send billing reminders and payment confirmations
  • Notify you of any changes to your scheduled services (e.g., holiday pickups, weather-related delays)
  • Share updates or promotional offers

We do not sell your personal data.

 

  1. Data Sharing

We only share your personal information with:

  • Third-party SMS providers (e.g., Twilio, EZ Texting) for message delivery
  • Customer Relationship Management (CRM) systems used to manage service requests and communications
  • Billing systems or payment processors used for invoicing and collections

 

All third-party vendors are required to handle your data securely and only for the purposes of supporting our services.

 

  1. Data Security

We take the protection of your data seriously and implement industry-standard security measures, including:

  • Secure servers and encrypted data transmission
  • Role-based access to sensitive data
  • Internal policies for data access and management

While we take all reasonable precautions, no system is entirely immune from risk. We recommend safeguarding your devices and communications as well.

 

  1. Your Rights and Choices

Opt-Out of SMS:

You may opt out of receiving SMS messages at any time by replying:

  • "STOP" to unsubscribe from future texts
  • "HELP" to receive assistance or more information

Access or Modify Your Information: You may request to access, update, or delete your personal data by contacting us directly (see Section 9 below).

 

  1. Third-Party Sharing

We share data only with service providers who help us:

  • Deliver SMS messages
  • Process payments or billing
  • Manage service appointments or customer communications

We do not sell, rent, or lease your personal data to outside marketers.

 

  1. Contact Information

If you have any privacy-related questions or would like to manage your personal data, you may contact us at:

Olson Sanitation LLC

PO Box 327

Somerset WI 54025

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 715-247-3440

Website: olsonsanitation.com

 

  1. Accessibility

This Privacy Policy is easily accessible:

  • In the footer of our website
  • On all forms where SMS consent is collected
  • Available upon request from our customer service team

If you need this policy in a different format (e.g., large print, screen reader compatible), please contact us.

 

  1. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. Continued use of our SMS services after any updates signifies your acceptance of the revised policy.

 

Need Help?

Text "HELP" for assistance, or reach out to us using the contact details above.